The national disability insurance scheme (NDIS) has created many changed in the way people access disability assistive services. For some people, the changes can be overwhelming without adequate NDIS support coordination.
The implementation of a successful plan requires the signing of service agreements with disability accommodation providers and assurances that the costing of each service is correct. NDIS support coordination works to make sure that the allocation and costing of these assistive services follows the eligible person’s care plan.
NDIS support coordination can be costed under a care plan and this is a great relief to many people who have found the new system confusing to transition into. This service aims to assist participants in building their abilities in to individually access assistive services and better participate in their communities.
NDIS support coordination can often involve addressing crisis points and creating developing resilience and capacity in the participant’s informal and formal networks of support. There are different levels of NDIS support coordination depending on the individual needs of the participant.
Without experience with this kind of service many people may not know what to look for in a provider. The following will take a look at some of the top traits to look for when accessing NDIS support coordination.
They understand your plan
A good provider will understand the insurance scheme’s pricing guide and will be able to explain to participants what part of their plan is costed from it. They will be able to disclaim what services can be accessed from the pricing guide.
They consider your whole of life
The entire spirit of the insurance scheme is to create a stronger integration between disabled people and funded or mainstream services. Good NDIS support coordination will look at the participant’s needs in terms of service as well as their needs, wants and physical environment so that they can all be addressed in the context of their care plan.
They look for, make and maintain connections
Quality NDIS support coordination does not require participants to be dependent on them for long period of time. Good management of connections means that new services are sought for participants, nurtured and allowed to grow on their own.
This process requires careful tracking and trial of networks so that the participant can be confident in accessing them on an individualised basis. This is an important part of promoting their independence.
They understand how to translate old systems into new ones
Because of the still recent nature of the insurance scheme, NDIS support coordination needs to be able to effectively translate old jargons and measurements into new formats. This means making sure that participants are not left worse off because of the new insurance scheme and are still fully understanding of the services they are getting and still can benefit from in the future.
They work with participants to solve problems
Good providers should be able to work alongside participants to iron out any problems that may manifest along their time together. While they may do some of the leg-work themselves they are not there to override or take control of the plan.
If they don’t know something, they find out
A good NDIS support coordination provider will make sure they are as informed as possible on all things related to the care of participants. No matter how big or small the challenges are, they should be able to eagerly work on behalf of participants to the fullest extent of their capacity.
They should make life easier
Above all, their role as a service provider is to make life easier for disabled people by helping facilitate their access to the services they need.